Terms of Service

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Last updated: October 15, 2026 (draft). These Terms govern every sale of a device by you ("you", "Seller") to CPOCell ("we", "us"). By submitting an order you agree to them. Please read Sections 6–9 carefully: they explain revised offers, locked devices, the Return Protection deposit, and when a device may be recycled at $0.

1. Eligibility

You must be at least 18 years old, a resident of the United States, and selling for personal (not commercial) purposes unless we agree otherwise in writing. We may refuse, cancel or limit any order at our discretion.

2. Your warranties

For every device you send, you promise that: (a) you are its lawful owner or are authorized by the owner to sell it; (b) it is not lost, stolen, reported to any blacklist/blocklist (e.g. GSMA, CheckMEND), counterfeit, or obtained unlawfully; (c) it is fully paid off, with no lease, financing balance, lien, or carrier/employer claim; (d) its software has not been rooted or jailbroken unless disclosed; and (e) everything you told us about it is accurate. If any of these is untrue, Sections 10 and 11 apply.

3. Quotes are estimates

Your online quote is an estimate based solely on what you tell us. It is not a binding offer until we receive and grade the device. A quote stays valid for 14 days; if the device is not delivered to us within 14 days, we may re-price it at the then-current value.

4. Shipping, risk of loss and title

You may use our free prepaid label or ship at your own cost with any carrier to: Attn: CPOCell, 34-35 38th Street, Long Island City, NY 11101. If you ship yourself, you bear all risk of loss or damage until the package is delivered to us; we are not responsible for packages lost, stolen, or damaged in transit and recommend insured, tracked service. Title to the device passes to us when it is delivered to our facility; if you later decline a revised offer and the device is returned to you under Section 8, title reverts to you on return shipment.

5. Inspection and grading

We inspect every device against the grading definitions shown during your quote (Excellent, Good, Fair, Broken) and the details you provided (model, storage, carrier). Our grading is final. Inspection is normally completed within 2 business days of delivery.

6. Revised offers

If the device is a different model, capacity or carrier than ordered, is in worse condition than selected, arrives after the quote expires, or otherwise does not match your order, we will email you a revised offer. You have 5 calendar days from the email to accept or decline it using the link provided. If you do not respond within 5 days, the revised offer is deemed accepted and we will pay you that amount. Items you send that were not part of your order are handled as a revised offer for those items.

7. Locked devices

You must, before shipping, sign out of all accounts and disable every anti-theft feature (Apple Account / Find My / Activation Lock; Google Factory Reset Protection; Samsung account / Reactivation Lock / Find My Mobile; Amazon registration), remove passcodes, PINs and patterns, remove any SIM/eSIM, and factory reset. If a device arrives with any lock active, we will email you and hold it for 4 calendar days for you to remove the lock remotely and reply to confirm. If the lock is removed, we grade it normally. If it is not removed within 4 days, the device is deemed to have $0 value; it will be returned to you using your Return Protection deposit if you paid one (Section 9), and otherwise it will be responsibly recycled with no payment.

8. Declined offers and returns

If you decline a revised offer within the 5-day window, we will return the device using your Return Protection deposit (Section 9), normally within 3 business days. If you did not pay a deposit, you may email us a prepaid return label within 14 calendar days of declining; if we do not receive one in that time, the device is considered abandoned and will be responsibly recycled with no payment. Return packages are sent to the address on your order; you must notify us of non-delivery within 14 days of the expected delivery date. Accessories, cases, SIM and memory cards are not returned.

9. Return Protection deposit

At checkout you may pay a refundable Return Protection deposit (currently $12.99, placeholder amount) to cover return shipping. (a) If we accept the device at the original or an accepted revised offer, the full deposit is added back to your payout. (b) If the device is locked and not unlocked within 4 days (Section 7), or you decline a revised offer (Section 8), the deposit is used to ship the device back to you and is not refunded. (c) If you choose not to pay the deposit, devices in situation (b) are recycled at $0 (subject to the 14-day label option in Section 8 for declined offers). Devices covered by Section 10 are never returned, and any deposit on them is refunded.

10. Lost, stolen, blacklisted or financed devices

We check every device against industry databases. A device that is reported lost or stolen, blacklisted, or subject to an unpaid balance will not be paid for or returned. We will notify you and quarantine it for 28 days so you can resolve the flag with the database provider; we may share your information and the device with law enforcement, and if the flag is not cleared we will dispose of the device or release it to the rightful owner or authorities as required by law.

11. Fraud

If we reasonably suspect fraud, misrepresentation, counterfeit goods, or abuse (including repeated mis-described orders), we may cancel your order, withhold or reverse payment, refuse future orders, retain the device as evidence, and report the matter to law enforcement. You agree to reimburse our reasonable costs caused by fraudulent orders.

12. Payment

Payment is sent only after we receive and grade your device and the offer is accepted (or deemed accepted), typically within 2 business days. We pay by PayPal or Venmo (Venmo payouts are sent via PayPal Payouts), or to a debit card or bank account via Stripe; card and bank details are collected by Stripe after the offer is accepted and are never stored by us. The Return Protection deposit is also charged through Stripe. We do not pay by check or cash. You are responsible for providing correct payout details; we are not liable for payments sent to details you supplied, and may deduct a reasonable re-issue fee for failed payouts caused by incorrect details.

13. Your data

You are solely responsible for backing up and erasing your data before shipping. We perform a data wipe on devices we receive, but we do not guarantee that all data will be erased and are not liable for any data, accounts, or content left on a device, or for any SIM or memory card left inside (which we will destroy).

14. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a device or order is limited to the accepted offer amount for that device (plus any unrefunded deposit). We are not liable for indirect, incidental, consequential, special, or punitive damages, lost data, or lost profits. Our service is provided "as is" without warranties of any kind. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnity

You agree to indemnify and hold CPOCell harmless from claims, losses, and costs (including reasonable attorneys' fees) arising from your breach of these Terms or of your warranties in Section 2.

16. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and try to resolve it informally for 30 days. Any unresolved dispute must be brought exclusively in the state or federal courts located in Queens County or New York County, New York, except that either party may bring an individual claim in small claims court. Claims may be brought only on an individual basis, not as a class, collective or representative action, and you waive any right to a jury trial, to the extent permitted by law.

17. General

We may update these Terms at any time; the version posted when you submit your order applies to it. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. Contact: hello@cpocell.com · Attn: CPOCell, 34-35 38th Street, Long Island City, NY 11101.