Prepare your device

Every device

1. Back up anything you want to keep.
2. Sign out of every account and turn off device-finding / anti-theft features.
3. Remove passcodes, PINs, patterns, Face ID / fingerprints.
4. Remove your physical SIM and memory card; delete any eSIM.
5. Factory reset.
6. Charge it to at least 50% and ship only the device (no cases or chargers needed).

📱 iPhone & iPad

1. Unpair any Apple Watch first.
2. Settings → [your name] → Find My → turn off Find My iPhone/iPad (enter your Apple Account password). This removes Activation Lock.
3. Settings → [your name] → Sign Out.
4. Settings → General → Transfer or Reset → Erase All Content and Settings. When asked, choose to erase the eSIM too.
5. Remove the SIM tray card.

Official guides: Before you sell your iPhone or iPad · Activation Lock

💻 Mac

1. Sign out of iCloud, iMessage and the App Store; turn off Find My Mac.
2. Turn off any firmware password.
3. On Apple silicon / T2 Macs: System Settings → General → Transfer or Reset → Erase All Content and Settings. Older Macs: erase and reinstall via macOS Recovery.

Official guide: Before you sell your Mac

🤖 Android & Samsung Galaxy

1. Settings → Accounts and backup → Manage accounts → remove every Google account (do this first, or Factory Reset Protection will lock the phone).
2. Remove your Samsung account and turn off Find My Mobile / Remote unlock.
3. Remove screen lock (PIN/pattern/biometrics).
4. Delete any eSIM, remove SIM and microSD.
5. Settings → General management → Reset → Factory data reset.

Official guides: Samsung: Remove accounts · Samsung: Google Device Protection · Google: Factory reset Android

📦 Amazon Kindle, Fire & Echo

1. Deregister the device from your Amazon account (on the device or in Manage Your Content and Devices).
2. Factory reset the device.

Official guides: Deregister your Kindle · Reset Amazon devices · Gifting used Amazon devices

⌚ Apple Watch

1. On your iPhone: Watch app → All Watches → ⓘ → Unpair Apple Watch (remove the cellular plan when asked; enter your Apple Account password to turn off Activation Lock).
2. If you don't have the iPhone, erase the watch and remove it from Find My at iCloud.com.

Official guides: Before you sell your Apple Watch · Unpair and erase

🎧 AirPods

1. Find My app → Devices → select your AirPods → Remove This Device.
2. Forget them in Bluetooth settings, then reset (hold the case button until the light flashes amber, then white).

Official guide: Before you sell your AirPods

Already shipped it locked?

You can usually remove it remotely: for Apple, sign in at iCloud.com/find, select the device, choose Remove from account. For Google, remove the device at myaccount.google.com → Security → Your devices. Then reply to our email so we can re-test it.