Frequently asked questions

Offers are based on model, storage, carrier lock status and condition. Prices on this draft site are placeholders.

We grade every device. If it doesn't match your order, we email a revised offer and you have 5 days to accept or decline. If you don't respond in 5 days, the revised offer is automatically accepted and paid. If you decline, we ship it back using your Return Protection deposit; without a deposit you have 14 days to send us a prepaid return label, or the device is recycled at $0.

Usually within 2 business days of inspection. Choose PayPal, Venmo (sent via PayPal), or a debit card / bank account via Stripe at checkout. For Stripe payouts, we email a secure Stripe link after your offer is accepted; we never store card or bank details. We don't offer payment by check.

Choose a free prepaid, insured label from us, or ship it yourself with any carrier at your own cost to our receiving address (add a tracking number at checkout if you like). Checkout includes links to find USPS, UPS and FedEx drop-off locations near you.

Payment is sent only after we receive your device and grade it. If the grade differs from what you selected, we email a revised offer; you have 5 days to accept or decline (no reply = accepted).

Back up your data, turn off Find My iPhone / Google account lock, remove your SIM, and factory reset.

We can't grade or pay for a locked device. We'll email you and hold it for 4 days so you can remove the lock remotely (see Prepare your device). If you remove it, we grade it as normal. If not, the device is valued at $0: we ship it back using your Return Protection deposit, or, if you didn't pay one, it is recycled with no payment. Devices reported lost or stolen, blacklisted, or financed with a balance owed are quarantined for 28 days, never returned or paid, and may be reported to law enforcement.

An optional, refundable deposit (placeholder: $12.99) paid at checkout to cover return shipping. If we accept your device, the full deposit is added back to your payout. If your device is locked and not unlocked within 4 days, or you decline a revised offer, we use it to ship the device back. Without it, those devices are recycled at $0 (for declined offers you can still send a prepaid label within 14 days).

We buy broken devices at a reduced price. Devices that are blacklisted, reported lost/stolen, or carry an unpaid balance cannot be accepted.

Any remaining data is securely wiped before devices are refurbished or recycled.