Shop policy: returns & warranty

DRAFT — for Jake to confirm. Not legal advice; have an attorney review before launch.

30-day returns

You may return any phone within 30 days of delivery for a full refund of the item price. The device must be returned in the same condition, signed out of all accounts (Find My / Google / Samsung) and factory reset. We email a prepaid return label. Refunds are issued to the original payment method within 5 business days of receiving the return. Original shipping charges (if any) are not refundable unless the return is due to our error.

1-year warranty

Every phone is covered for 12 months from delivery against functional defects that occur under normal use (for example: won't charge, speaker, microphone, buttons, cameras, Face ID / fingerprint, or screen display faults). We will repair, replace with an equivalent device, or refund at our option. The warranty does not cover accidental damage (drops, cracks, liquid), loss or theft, cosmetic wear, battery capacity loss in line with normal aging, software issues, or devices opened or repaired by others.

Grades

• Excellent – like new, no visible scratches at arm's length.
• Good – light scratches or scuffs.
• Fair – visible scratches, scuffs or small dents; no cracks.

All grades are fully tested and functional. Accessories are not included unless stated.

Shipping

Orders ship within 1–2 business days from Long Island City, NY with tracking.

Contact

Questions or warranty claims: hello@cpocell.com.